Tips to help Law Firms win and Retain Clients
Double check your Value Proposition, and then record it. Society, the economy, and the competition are constantly changing. You must double-check your value proposition, to make sure your law firm is competitive with others in the field. Do a market analysis to find out what benefits your competitors are offering. Read and listen to the marketing materials for other law firms in your geographic region or area of practice. By doing this research, you can better understand your market position, and be able to better craft your value proposition. Are you the economical and effective choice, or are you the premium law firm with the highest level of customer care? Once you’re confident about your value proposition and sales pitch, make a recording and add it to your phone system’s holding message. This is a big deal. There is a critical moment between when the in-take specialist transfers the call to you, and when the client is holding....